DISCLAIMERS & DISCLOSURES

OVERVIEW

This page consolidates the key disclaimers and disclosures applicable to kaizencrm.biz, kaizencx.biz, and all digital properties operated by We Are Kaizen LLC. It is intended to be read alongside our Privacy Policy, Terms of Service, and Terms of Use, all of which are available in the footer of our Sites.

By accessing our Sites or using our Services, you acknowledge that you have read and understood these disclaimers and disclosures.

1. GENERAL DISCLAIMER

The content published on our Sites is provided for general informational purposes only. Nothing on our Sites constitutes professional, legal, financial, accounting, medical, or psychological advice. While we make every reasonable effort to ensure information is accurate and current, we make no representations or warranties of any kind about the completeness, accuracy, or reliability of any information. We Are Kaizen LLC expressly disclaims all liability for any loss or damage arising from reliance on information published on our Sites.

2. BUSINESS COACHING DISCLAIMER

KaizenCRM includes business coaching as a component of its implementation and ongoing support services. This coaching is operational and strategic in nature and is specifically designed to support your use of the KaizenCRM platform and your business's operational systems.

KaizenCRM business coaching does not constitute financial advice, legal advice, accounting or tax advice, medical or psychological advice, HR or employment law advice, or any other form of licensed professional advice.

All coaching is based on the professional experience and judgment of Stephanie High, M.A. It is not a substitute for the advice of a licensed professional. We encourage you to consult qualified professionals for advice specific to your financial, legal, or other professional needs.

3. RESULTS DISCLAIMER AND TESTIMONIALS DISCLOSURE

Our Sites feature testimonials, case studies, and client results for illustrative purposes only.

RESULTS ARE NOT TYPICAL AND ARE NOT GUARANTEED.

Individual results will vary based on your industry, business model, market conditions, size and stage of your business, personal effort and engagement, team adoption of implemented systems, and external factors outside our control.

Testimonials featured on our Sites, including those from Carey Donaldson (NewBeginnings Spokane), Lauren Trivison (Get Lo Socials), Dinasha Cellura, and Chris Towers, reflect their genuine individual experiences and are used with their knowledge and consent. These results are not a representation that you will achieve the same or similar outcomes.

No guarantee of specific business outcomes, revenue increases, or operational improvements is made by We Are Kaizen LLC, explicitly or implicitly.

In accordance with FTC guidelines, clients featured in testimonials and case studies are real clients who have used our Services. No material compensation was provided in exchange for their testimonials unless otherwise disclosed.

4. PLATFORM DISCLOSURE — HIGHLEVEL / GOHIGHLEVEL

KaizenCRM is a white-label platform built on and powered by HighLevel, Inc. We Are Kaizen LLC is an authorized HighLevel white-label reseller. We are not affiliated with, endorsed by, or in a formal partnership with HighLevel Inc. beyond our reseller relationship.

By purchasing KaizenCRM, you acknowledge that the underlying technology is provided by HighLevel Inc. and is subject to their own terms and policies; that platform features, functionality, and pricing are subject to change at HighLevel's discretion; that We Are Kaizen LLC is not responsible for changes, interruptions, or discontinuation of HighLevel's platform; and that your relationship for KaizenCRM services is with We Are Kaizen LLC — not with HighLevel directly.

HighLevel® and GoHighLevel® are registered trademarks of HighLevel Inc. All rights reserved by their respective owners.

5. THIRD-PARTY TOOLS AND INTEGRATIONS DISCLOSURE

Google Analytics: We use Google Analytics to understand how visitors use our Sites. Data is processed by Google LLC and subject to Google's Privacy Policy. Opt out at: tools.google.com/dlpage/gaoptout.

Meta (Facebook) Pixel: We use the Meta Pixel for advertising measurement and remarketing. Meta Platforms, Inc. may collect data about your visit to serve relevant advertisements. Governed by Meta's Data Policy at facebook.com/privacy/policy.

Stripe / Payment Processing: Payments are handled through Stripe, Inc. as integrated through the HighLevel platform. We do not store full credit card information. Stripe is PCI DSS compliant.

Other Integrations: KaizenCRM may integrate with third-party tools including email providers, SMS carriers, calendar tools, website platforms, and marketplace applications. Each is subject to that provider's own terms and privacy practices.

We Are Kaizen LLC is not responsible for the data practices, availability, or content of any third-party service.

6. AI CHATBOT DISCLOSURE

Our Sites may feature an AI-powered chatbot to help answer questions about KaizenCRM and our Services. Please be aware of the following.

What the chatbot is: Our chatbot is an automated system powered by artificial intelligence technology available through the HighLevel platform and/or third-party AI providers. It is not a human being.

What the chatbot cannot do: The chatbot cannot provide binding quotes, agreements, or commitments on behalf of We Are Kaizen LLC; provide legal, financial, or professional advice; access your personal account information without proper authentication; make guarantees about specific outcomes or results; or replace a consultation with Stephanie High or a qualified professional.

Accuracy: AI systems can make mistakes, misinterpret questions, or provide outdated information. Do not rely solely on chatbot responses for important business decisions. When in doubt, contact us directly at [email protected].

Data and privacy: Conversations with our chatbot may be recorded, stored, and reviewed by We Are Kaizen LLC for quality assurance purposes. By engaging with our chatbot, you consent to this data collection in accordance with our Privacy Policy. If you are sharing sensitive personal or business information, we recommend contacting us directly by email rather than through the chatbot.

Human escalation: You may request to speak with a real person at any time by contacting us directly at [email protected].

7. AFFILIATE AND REFERRAL DISCLOSURE

At this time, We Are Kaizen LLC does not operate a formal affiliate or referral compensation program. If this changes, we will update this disclosure accordingly. If we recommend third-party tools or services, those recommendations are based on our professional experience and opinion. Unless explicitly stated otherwise, we do not receive compensation for recommending third-party products.

8. COMPARISON PAGE DISCLOSURE

Our Sites include pages comparing KaizenCRM to other CRM platforms including HubSpot and GoHighLevel Direct. Pricing and feature information for third-party platforms is based on publicly available information at the time of publication and may not reflect current pricing or features. Comparison pages reflect our honest professional assessment — they are not independent, neutral reviews. HubSpot® is a registered trademark of HubSpot, Inc. GoHighLevel® is a registered trademark of HighLevel Inc. Use of these names is for descriptive purposes only and does not imply affiliation or endorsement.

If you believe any information on our comparison pages is inaccurate, please contact us at [email protected].

9. INTELLECTUAL PROPERTY DISCLOSURE

All original content on our Sites is the intellectual property of We Are Kaizen LLC unless otherwise noted. KaizenCRM™ and Kaizen CX™ are brand names of We Are Kaizen LLC. The Kaizen philosophy referenced throughout our Sites originates from Japanese business practice and is not the proprietary intellectual property of We Are Kaizen LLC. Our application of this philosophy reflects our founder's personal experience living and working in Japan for seven years. Unauthorized reproduction, distribution, or commercial use of our content without express written permission is prohibited.

10. WASHINGTON STATE SPECIFIC DISCLOSURES

We Are Kaizen LLC is organized and operates under the laws of the State of Washington. Washington residents may have additional rights under the Washington My Health MY Data Act and the Washington Consumer Protection Act. For information about your Washington State privacy rights, please refer to our Privacy Policy at kaizencrm.biz/privacy-policy or contact us at [email protected]. Nothing in these disclaimers limits any rights you may have under applicable Washington State consumer protection laws.

11. NO PROFESSIONAL-CLIENT RELATIONSHIP

Your use of our Sites, engagement with our chatbot, or communication with us via email or form submission does not create a professional-client relationship of any kind — including attorney-client, financial advisor-client, accountant-client, or therapist-client relationships. A formal service relationship with We Are Kaizen LLC is established only upon execution of a written service agreement and receipt of payment.

12. CHANGES TO THIS PAGE

We may update this page from time to time to reflect changes in our Services, applicable law, or industry best practices. We will update the "Last Updated" date when changes are made. Your continued use of our Sites after any update constitutes your acceptance of the revised disclosures.

13. CONTACT US

We Are Kaizen LLC Email: [email protected] Website: kaizencrm.biz

For legal inquiries, please include "Legal" in the subject line.

URL to use: kaizencrm.biz/disclaimers

Add it to your footer alongside Privacy, Terms of Service, and Terms of Use. Then add this one line near the testimonials section on the homepage and both case study pages:

Client results vary. See our full results disclaimer at kaizencrm.biz/disclaimers.